ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service
wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer
perspective.

ITIL was published between 1989 and 1995 by Her Majesty’s Stationery Office (HMSO) in the UK on behalf of the Central Communications and
Telecommunications Agency (CCTA) – now subsumed within the Office of Government Commerce (OGC). Its early use was principally confined to the UK and Netherlands. A second version of ITIL was published as a set of revised books between 2000 and 2004.The initial version of ITIL consisted of a library of 31 associated books covering all aspects of IT service provision. This initial version was then revised and replaced by seven, more closely connected and consistent books (ITIL V2) consolidated within an overall framework. This second version became universally accepted and is now used in many countries by thousands of organizations as the basis for effective IT service provision. In 2007, ITIL V2 was superseded by an enhanced and consolidated third version of ITIL, consisting of five core books covering the service lifecycle, together with the Official Introduction.

Here at Computer Anthem we will be checking all ITIL V3 Acronyms

ACD - Automatic Call Distribution
AM - Availability Management
AMIS - Availability Management Information System
ASP - Application Service Provider
BCM - Business Capacity Management
BCM - Business Continuity Management
BCP - Business Continuity Plan
BIA - Business Impact Analysis
BRM - Business Relationship Manager
BSI - British Standards Institution
BSM - Business Service Management
CAB - Change Advisory Board
CAB/EC - Change Advisory Board / Emergency Committee
CAPEX - Capital Expenditure
CCM - Component Capacity Management
CFIA - Component Failure Impact Analysis
CI - Configuration Item
CMDB - Configuration Management Database
CMIS - Capacity Management Information System
CMM - Capability Maturity Model
CMMI - Capability Maturity Model Integration
CMS - Configuration Management System
COTS - Commercial off the Shelf
CSF - Critical Success Factor
CSI - Continual Service Improvement
CSIP - Continual Service Improvement Programme
CSP - Core Service Package
CTI - Computer Telephony Integration
DIKW - Data-to-Information-to-Knowledge-to-Wisdom
eSCM-CL - eSourcing Capability Model for Client Organizations
eSCM-SP - eSourcing Capability Model for Service Providers
FMEA - Failure Modes and Effects Analysis
FTA - Fault Tree Analysis
IRR - Internal Rate of Return
ISG - IT Steering Group